Privacy Policy

📄 Privacy Policy — StitchCo

Last updated: [27.11.25]

At StitchCo, we value your trust. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website. By using our store, you agree to the practices described below.

1. Information We Collect

A. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Payment Information (processed securely by Shopify & payment gateways)

B. Device Information

Automatically collected data includes:

  • IP Address

  • Browser Type

  • Cookies & Tracking Technologies

  • Pages visited, time spent, and referring websites

This helps us improve website performance and user experience.

C. Order Information

Details regarding:

  • Products purchased

  • Order amount

  • Shipping and delivery details

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide order confirmations, updates, and support

  • Improve website functionality and product experience

  • Send marketing offers (with your consent)

  • Prevent fraud and ensure security

3. Sharing Your Information

We may share your data with trusted third parties ONLY when necessary:

  • Shopify (our e-commerce platform)

  • Payment processors (for secure payments)

  • Shipping partners (to deliver your orders)

  • Marketing tools (if you subscribe to newsletters)

We do not sell or trade your personal information.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Improve browsing experience

  • Analyze website traffic

  • Provide personalized recommendations

You may disable cookies in your browser settings, but some features may not function fully.

5. Data Protection & Security

We take security seriously.
Your information is protected using:

  • Shopify’s secure server technology

  • Encrypted SSL connections

  • Trusted payment gateways

While we strive for complete security, no Internet transmission is 100% safe.

6. Your Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

  • Withdraw consent anytime

To exercise these rights, contact us at:
📧 stitchcohelp@gmail.com
📞 +92 311 4111162

7. Retention of Your Information

We keep your information only as long as necessary for:

  • Legal obligations

  • Tax or accounting purposes

  • Order history reference

  • Customer service

8. Third-Party Links

Our website may include links to external sites.
We are not responsible for their privacy practices.
Please review their policies before sharing information.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or need assistance, contact us:

📍 Al-Ghani Industrial Estate, Metro Station No. 26, Lahore
📧 stitchcohelp@gmail.com
📞 +92 311 4111162